Wireless Solutions Company Head of Operations Centre Job Vacancy in Kenya 2017


Wireless Solutions Company Head of Operations Centre Job Vacancy in Kenya


Wireless Solutions Company Head of Operations Centre Job Recruitment in Kenya

ICT Jobs in Kenya

Our client, offering a selection of easy-to-use wireless solutions designed for the protection and management of people, mobile and fixed assets.

They are seeking to recruit a Head of Operations Centre.

Location: Nairobi

Duties and Responsibilities

  • Ensure that the team members are present and that they clearly understand their daily responsibilities and duties.
  • Close monitoring of vehicles; within Kenya and across the Kenyan Border to make sure that they track consistently while in Rwanda, Uganda, Tanzania and Sudan and informing the relevant people.
  • Ensure that all incoming calls and e-mails from customers are handled professionally and follow-up to ensure the client queries are sorted to completion.
  • Monitor and report vehicle abuse, over speeding and inform the relevant people or departments during day and night shifts.
  • Liaise with the Banks/Auctioneers by making sure that all their requests are met for instance; helping them locate a defaulting customer or ensure that they receive screen shots after every installation.
  • Filing documents in the Call register, Sim template, Balances Unit Status, Check List and Maintenance of Vehicle files.
  • Handle Theft Cases by facilitating recovery of stolen/hijacked vehicles through liaising with Police officers, Customers and the KK team.
  • Ensure that shift exchange/handover from one Controller to another is done effectively for both day and Night shifts, and the relevant books properly filed in.
  • Ensure that all events registered on our monitoring page/control application are responded to day and night either by e-mail or outgoing call.
  • Ensure that Internet connection is perfect and liaise with the IT Administrator/ contact the service Provider when the link is down.
  • Ensure that all units have airtime while in Kenya and across the border by checking airtime usage balances.
  • Ensure that some units are immobilized/De-mobilized as per the banks or customer requests and all guidelines and procedures followed.

Qualification and Experience

  • Bachelor of Business Information Technology (BBIT).
  • A Diploma in Information Technology would be an added advantage.
  • At least three (3) years’ experience in a reputable organization.
  • Must have a valid certificate of Good Conduct.

Desired Qualities

  • Ability to work in a team environment.
  • A pro-active individual who will be ready to work on lasting solutions to any Operational issues encountered on duty.
  • A hard-working and diligent individual.
  • A good communicator.
  • Ability to demonstrate Excellence and Integrity.

To apply, send your CV and cover letter only to careers@flexi-personnel.com or before close of business 8th May, 2017.

Clearly indicate the position applied for and salary expectation on the subject line

NB: Flexi Personnel does not charge candidates for job placement.