Wananchi Group Job Vacancy : Telesales Retention Agent in Kenya Jan 2018
Wananchi Group Job Vacancy : Telesales Retention Agent
Wananchi Group Career Vacancy : Telesales Retention Agent
- Company: Wananchi Group
- Location: Nairobi, Nairobi County, Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Kenya
- Make outbound calls to inactive customers over 90 days, whilst listening to customer requirements and presenting products appropriately to make a sale, whilst informing the customer on current product features, service promotions, billing, charges, and product value.
- Identify and resolve customer issues through creative sales techniques for customers by asking the right questions, whilst maintaining and developing relationships with existing customers via telephone calls, SMS broadcast and emails.
- Challenging any objections with a view to getting the customer to buy
- Respond to incoming telephone inquiries
- Review their own churn performance; aiming to meet or exceed targets
- Feeding future buying trends back to the company for decision making purposes via daily feedback reports
- Ensure that completed disconnections, transfers and seasonal downscale requests are updated to customer accounts by escalations done in timely manner
- Gain a clear understanding of customers’ requirements; and
- Attend team meetings and sharing best practice with colleagues
- Minimum of Diploma certification
- Entry level position
- Familiarity with the industry dynamics in the country
- Analytical and organization skills
- Strong Communication skills
How to ApplyInterested and qualified candidates to submit their application including a detailed CV,day time telephone contact to firstname.lastname@example.org with a subject line Telesales Retention Agent on or before 12th December 2017 Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate. Only short-listed candidates will be contacted. Note: Canvassing will lead to automatic disqualification.