Yandex Enterprises Limited is a firm dealing with sales and marketing of construction and building materials.
Customer Service Executive Job Responsibilities
- Receive visitors and guide them through the organization
- Travel with the clients at all times
- Keeps abreast of client’s needs in terms of travel documentation, type of clothing required etc
- Keep customers satisfied and informed about the products or services offered
- Assist in loading and offloading of client’s luggage
- Attend to all the client’s travel needs and be the liaison between the client and other service providers e.g hotel, airline etc.
- Answer customer questions and provide accurate information for all inquiries
- Research, respond and resolve customer issues in a timely & efficient manner.
- Deal with customer’s complaints
- Escalate incidents and problems to the respective teams
- Maintain customer records efficiently and organize the customer database for future reference.
- Participate in the organization of events at the organization
- Assist with administration activities.
Qualifications for the Customer Service Executive Job
- Diploma in Business Management
- 1 years experience in Customer service role.
- Willing to go an extra mile to serve the customer
- Excellent problem solving skills.
- Excellent Communication skills, both oral and written
- Must be Presentable and have an outgoing personality
- Administrative writing and reporting skills
- Ability to Proactively anticipate the client’s needs
- Ability to multi-task and get things done to completion
- A Team player with a positive attitude and good interpersonal and communication skills
- Ambitious, hard working and creative, willing to see himself/herself first as the Client’s Assistant
- Results oriented
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to firstname.lastname@example.org