Customer Care Job opportunity in Nairobi, Kenya 2013

 

Our client in health sector is seeking a Customer Care person to be responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Temporary: 3-4 months

Salary: KShs.25,000

Duties and Responsibilities;

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
Education Background
  • A Diploma in front office/public relations
  • 2 years working experience in a similar environment
  • Good communication skills
  • Computer literate
If qualified send CV to jobs@jantakenya.com clearly indicating ‘Customer Care’ on the subject line ASAP.
Deadline for application 31st November,2013.