Bridge International Academies Career Vacancy : Employee Experience Officer in Kenya November 2017

Bridge International Academies Job Recruitment Vacancy : Employee Experience Officer

Bridge International Academies Job Vacancy : Employee Experience Officer

  • Company: Bridge International Academies
  • Location: Nairobi, Nairobi County, Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Education/Teaching Jobs in Kenya

Bridge International Academies was founded to address the education crisis in the developing world. Bridge aims to provide vastly improved education in Africa and South Asia to the hundreds of millions of students who do not receive an adequate education and the 200 million children who are not enrolled in school. Bridge does this by providing technology-enabled, national-syllabus aligned primary and nursery school content that empowers communities to provide their children a high-quality education. Bridge directly operates ~500 schools across Kenya, Uganda and Nigeria, and India and acts as a government school operator for public primary and nursery schools in Liberia. Bridge works with parents, teachers and communities to provide the technology, training and resources to provide under-served communities with the support they need to deliver an education to their children that engages both their hearts and minds, and ensures that they will complete primary school literate, numerate, and prepared for the challenges ahead.

Join Us!

Do you believe that every child deserves excellent quality education no matter where they live, or who their parents are? Do you think that families living on less than $2 per day deserve great schools and curriculum? Do you think that we need innovation in education? Do you want to challenge the status quo? Then join us!

Bridge is the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization. If you believe in our mission and are looking for a fast-past, always changing working environment with room to grow and learn, we are looking for you!

People Operations at Bridge

People are at the core of what we do, from the teachers in our academies to software developers building our tech platform – and we do it at massive scale with rapid growth. The People Operations team is the key in unlocking “people potential” towards achieving our company’s goals. We believe in:

Focusing on operational excellence and execution – we want to make our employees’ and their managers’ lives simpler, and give them the tools and support to be successful. We must excel first and foremost on service delivery.
Using analytics/ data to drive key decisions and continuous improvement – across core HR competencies like compensation, performance, talent, we believe that an analytical approach will enable us to attract, reward, and retain top performers.
Aligning with the company’s strategic objectives – we are all playing for the same team. The human resources function, along with finance, operations, legal, and other functional areas, should be fully in sync.
About The Role

The Employee Experience Officer is responsible for the overall, day-to-day Employee Experience at Bridge including program development, activities and communication. In this role, you will partner with the Director or People Operations and other senior leadership to design, initiate and execute exciting employee engagement activities that help each of our employees connect more effectively with Bridge’s mission. You will lead by being a natural relationship builder through being curious and empathetic and by being an excellent listener and communicator. You will also partner with the People Operations Team on various HR programs and initiatives. The goal is to create employee connection, spark engagement and create experiences that make Bridge the most remarkable place to work.

The role be based out of Nairobi and will report into the People Operations Director, East Africa.

What You Will Do

Develop programs to strengthen staff satisfaction, recognition, engagement, and open and effective communication across the Company
Create initiatives that reinforce Bridge’s values and create a professional and happy workplace
Manage and coordinate new hire onboarding, ensuring a seamless transition from prospective candidate to employee
Analyse turnover and retention statistics; conduct employee opinion surveys; make recommendations and implement solutions to lower employee turnover and enhance employee morale
Act as an internal consultant by analyzing and recommending solutions to human resource issues to leadership and HR Representatives
Manage the administration and education of benefits and perks, and make recommendations for competitive benefits offerings
Manage birthday, work anniversary, and other recognition and celebration programs
Create direct, thoughtful and clear communications in a distributed organization currently using multiple communication channels
Embody our core values and bring them alive in the company
Take employee pulse checks and bring suggestions for improvement
Be resourceful and motivated to find answers in a fast-changing environment taking ownership in bringing ideas and solutions back to the senior leadership team
Prepare monthly newsletter to communicate current issues affecting employees
Link with other functions, i.e. tech, PR to leverage off initiatives by them and seek opportunities to improve employee engagement
Coordinate and manage employee off-boarding process with respect for the individual
What You Should Have:

Bachelor’s degree in Human Resources, Business Administration or a related field
A minimum of 3 years’ experience in human resources, employee relations, employee engagement or a related field
Experience of having worked in a high-growth environment/ start-up
Working knowledge of general HR practices, programs and policies
Knowledge of current and emerging trends in employee engagement
Strong interpersonal communications skills and an organized and efficient work style
Exceptional written and oral communication skills
Demonstrated ability to build rapport quickly and establish productive, trust-based and effective relationships with a wide variety of individuals across diverse groups
Proactively takes ownership for producing positive results
Strong attention to detail with an innate focus on customer service
Demonstrated ability to stay objective and exercise sound judgment in complex and sensitive situations
High degree of integrity and honesty
Diplomatic, tactful and thoughtful in interactions with others
Self-starter who is intrinsically motivated and owns his/her own success metrics

How to Apply